At CIFYERSON PERFUMES, customer satisfaction is important to us. Please review our return policy below:
1. Eligibility for Returns
Returns may be accepted under the following conditions:
- The product is defective, damaged, or incorrect
- The return request is made within 3 days of purchase
- The product is unused and in its original packaging
2. Non-Returnable Items
We do not accept returns for:
- Opened or used perfumes
- Products damaged after purchase due to misuse
- Change-of-mind purchases (due to hygiene reasons)
3. Return Process
To request a return:
- Contact us via email at scent@cifyerson.com
- Provide proof of purchase and details of the issue
- Wait for confirmation and instructions before returning the item
4. Refunds & Exchanges
- Approved returns may be exchanged for another product or refunded
- Refunds will be processed based on the original payment method (if applicable)
- Processing time may take a few business days after approval
5. Inspection
All returned items will be inspected before approval. We reserve the right to deny returns that do not meet our policy conditions.
6. Contact Information
For any return-related questions, contact us:
Email: scent@cifyerson.com
Address: 65 Francis Allotey Street, Near Adom Sport, Community 9, Tema